Casino Action Casino Privacy Policy

Effective Date: January 1, 2026

1. Information We Collect

1.1 Personal Information You Provide

When you register for an Action Casino account or use our services, we collect:

• Identity Information: Full name, date of birth, gender, government-issued ID number
• Contact Information: Email address, phone number, residential address in Canada
• Account Credentials: Casino Action login username, encrypted password, security questions
• Financial Information: Payment card details, banking information, transaction history
• Verification Documents: Proof of identity, proof of address, age verification documents
• Communication Records: Customer support correspondence, chat logs, feedback

1.2 Information Collected Automatically

When you access Casino Action en ligne or Action Casino login services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, games played, time spent, click patterns, Casino Action mobile app activity
• Location Data: Geolocation information to verify Canadian residency and comply with regional regulations
• Cookies and Tracking: Session cookies, preference cookies, analytics data

1.3 Information From Third Parties

Casino Action may receive information from:

• Payment processors and financial institutions
• Identity verification services
• Fraud prevention and security providers
• Regulatory authorities in Canada
• Marketing partners (with your consent)

2. How We Use Your Information

Casino Action uses your personal information for the following purposes:

2.1 Account Management

• Create and manage your Action Casino account
• Process Casino Action login authentication
• Verify your identity and age (18+ requirement in Canada)
• Maintain account security and prevent unauthorized access

2.2 Service Provision

• Process deposits, withdrawals, and gaming transactions
• Provide access to Casino Action en ligne games and features
• Enable Casino Action mobile platform functionality
• Deliver customer support and respond to inquiries
• Offer personalized gaming experiences and recommendations

2.3 Legal and Regulatory Compliance

• Comply with Canadian gaming regulations and licensing requirements
• Implement responsible gambling measures and self-exclusion programs
• Prevent fraud, money laundering, and underage gambling
• Respond to legal requests and regulatory investigations
• Maintain records as required by law

2.4 Communication

• Send account notifications and security alerts
• Provide updates about Casino Action services and promotions
• Conduct customer satisfaction surveys
• Deliver marketing communications (with your consent)

2.5 Analytics and Improvement

• Analyze usage patterns and player behavior
• Improve website and Casino Action mobile app performance
• Develop new features and enhance user experience
• Conduct security audits and risk assessments

3. Legal Basis for Processing (Canada)

Casino Action processes your personal information based on:

• Contractual Necessity: To fulfill our agreement with you when you register and use Action Casino services
• Legal Obligations: To comply with Canadian federal and provincial gaming laws, anti-money laundering regulations, and tax requirements
• Legitimate Interests: To prevent fraud, ensure platform security, and improve our services
• Consent: For marketing communications and optional data collection (you may withdraw consent at any time)

4. How We Share Your Information

Casino Action may share your personal information with:

Important: Casino Action does not sell your personal information to third parties. We only share data with trusted partners who are contractually bound to protect your information and use it solely for specified purposes.

5. International Data Transfers

As an online platform, Casino Action may process data using service providers located outside Canada. When we transfer your information internationally, we ensure:

• Adequate data protection measures are in place
• Compliance with Canadian privacy laws and standards
• Use of standard contractual clauses or other approved transfer mechanisms
• Partner adherence to data protection principles equivalent to Canadian requirements

6. Data Retention

Casino Action retains your personal information for as long as necessary to:

• Active Accounts: Duration of your Action Casino account plus a reasonable period after closure
• Transaction Records: Minimum 7 years as required by Canadian financial regulations
• Communication Records: Up to 3 years for customer support purposes
• Legal Compliance: As long as required by applicable Canadian laws and regulations
• Marketing Data: Until you withdraw consent or request deletion

After retention periods expire, we securely delete or anonymize your information unless legal obligations require longer retention.

7. Your Privacy Rights

As a Canadian resident using Casino Action services, you have the following rights:

7.1 Access and Portability

• Request a copy of your personal information held by Casino Action
• Receive your data in a structured, commonly used format
• Access your Casino Action login history and account activity

7.2 Correction and Update

• Update your profile information through your Action Casino account
• Request correction of inaccurate or incomplete data
• Modify communication preferences

7.3 Deletion and Erasure

• Request deletion of your personal information (subject to legal retention requirements)
• Close your Casino Action account permanently
• Note: Some data may be retained for legal compliance or fraud prevention

7.4 Restriction and Objection

• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interests
• Opt out of marketing communications while maintaining account services

7.5 Withdrawal of Consent

• Withdraw consent for data processing where consent is the legal basis
• Unsubscribe from promotional emails via Casino Action mobile app or website
• Note: Withdrawal does not affect prior lawful processing

To Exercise Your Rights: Contact our Privacy Team using the information in Section 13 below. We will respond to requests within 30 days as required by Canadian privacy legislation.

8. Security Measures

Casino Action implements comprehensive security measures to protect your information:

8.1 Technical Security

• Encryption: 256-bit SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases with restricted access
• Casino Action Login Protection: Multi-factor authentication options, password strength requirements
• Firewall Protection: Advanced firewalls and intrusion detection systems
• Regular Security Audits: Third-party penetration testing and vulnerability assessments

8.2 Organizational Security

• Access controls limiting employee data access to authorized personnel only
• Confidentiality agreements for all staff and contractors
• Regular security training and awareness programs
• Incident response procedures for data breaches
• Secure disposal of physical and electronic records

8.3 Payment Security

• PCI DSS Level 1 compliance for payment card processing
• Tokenization of payment information
• Secure payment gateways with Canadian financial institutions
• Fraud detection and prevention systems

9. Cookies and Tracking Technologies

Casino Action uses cookies and similar technologies on our website and Casino Action mobile platform:

9.1 Types of Cookies

• Essential Cookies: Required for Action Casino login, session management, and security
• Performance Cookies: Analyze site usage and improve functionality
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements (with your consent)

9.2 Managing Cookies

You can control cookies through:

• Browser settings to block or delete cookies
• Cookie preference center on Casino Action website
• Opt-out tools for third-party advertising cookies
• Casino Action mobile app settings for device-level controls

Note: Disabling essential cookies may affect your ability to use certain Casino Action en ligne features.

10. Children's Privacy

Casino Action services are strictly for individuals aged 18 and older (or the legal gambling age in their Canadian province, whichever is higher). We:

• Do not knowingly collect information from minors
• Require age verification during Action Casino registration
• Implement age-gate mechanisms on all platforms
• Immediately delete any information discovered to belong to minors
• Encourage parents to monitor children's online activities

If you believe a minor has provided information to Casino Action, contact us immediately at the details in Section 13.

11. Changes to This Privacy Policy

Casino Action may update this Privacy Policy to reflect:

• Changes in Canadian privacy laws and regulations
• New features or services on the Casino Action mobile or web platform
• Enhanced security measures and data practices
• Feedback from players and regulatory guidance

When we make material changes:

• We will update the "Effective Date" at the top of this policy
• Notify you via email or through your Casino Action login dashboard
• Provide a 30-day notice period for significant changes
• Obtain consent where required by Canadian law

Continued use of Action Casino services after changes constitutes acceptance of the updated policy.

12. Third-Party Links

Casino Action website and Casino Action mobile app may contain links to third-party websites (e.g., payment providers, social media). This Privacy Policy does not apply to third-party sites. We are not responsible for:

• Privacy practices of external websites
• Content or security of linked sites
• Data collection by third-party services

We encourage you to review privacy policies of any external sites you visit from Casino Action platforms.

13. Contact Information

14. Responsible Gaming and Privacy

Casino Action is committed to responsible gambling. We use your data to:

• Monitor gameplay patterns for signs of problem gambling
• Implement deposit limits and self-exclusion features
• Provide access to responsible gaming tools through your Action Casino account
• Connect players with support resources in Canada

You can set limits or self-exclude at any time through your Casino Action login portal. For gambling support in Canada, visit responsible gaming organizations online.